RETURNS & WARRANTY
RETURNS
We are pleased to offer a 7 days cooling off period in which your
mobile phone contract can be cancelled. However, you must return your
mobile phone within the 7 days of receiving the handset, complete and
its original condition. If you are not happy with it. Please note if we
do not receive your handset within this time frame, or if the handset is
opened or used, we will not be able to disconnect it after this period.
Please note any handsets returned outside of 7 days cannot be
disconnected and will be returned to you.
If you would like to return your handset for any reason, please contact
us on returns@dvcomms.co.uk for a
Return Merchandise Authorisation, which should be written clearly on the
outside of the box. Please be aware that without this reference number
we will not be able to track the handset and when it arrives at our
office it may be rejected by our mailroom and returned to you unless you
have written to us requesting cancellation.
In order to receive your refund, and cancel any contract phones, we ask
that you return the entire goods in the original condition with all the
packaging, along with any free gifts and/or promotional items sent out
with the order. You are fully responsible for the goods until we receive
the goods back. If there is anything missing from the kit, or the goods
are in anyway damaged, you will be charged accordingly:
Missing or damaged Battery £35
Missing or damaged Box £9.99
Missing Car Charger £9
Missing or damaged CD-ROM £20
Missing or damaged Charger £20
Missing or damaged Data Cable £25
Missing Leather Case £9
Missing or damaged Phone Book Manual £20
Missing or damaged Sim card £10
In the event that any of these items should be missing, Data & Voice
Communications Ltd will deduct these amounts from your credit/debit card
that you supplied when placing your order. You will be notified of any
charges to your card before they are applied. If you should return a
phone to us we recommend you use ‘Royal Mail Special Delivery’ as this
will insure your product up to £1000 and should cost no more than £7. We
cannot refund for items downloaded onto mobile phones or Sim cards such
as ring tones, logos, games, or content which is lost due to faults or
returning of products. We cannot make reimbursements for any loss of
data, such as phone book or personal information that is stored on your
mobile phone or Sim card and subsequently lost due to a fault or request
to return the product. We recommend you back up any data stored on your
mobile phone as often as possible, so as to avoid such issues.
Returns should be sent to:
Returns Dept:
Data & Voice Communications LTD
Legacy Business Centre
Hanworth Trading Estate
Hampton Road West
Feltham
Middlesex
TW13 6DH
Please Note: Upgrades are excluded from our 7 day return policy.
Be sure that it is an upgrade you require and you have chosen the
correct handset before requesting an upgrade.
The networks do not operate a returns policy for customers who upgrade
as it is the customers responsibility to choose the correct handset in
the first place. Therefore we are unable to cancel upgrade requests with
any network.
SIM Free Handsets
Sim free handsets are not covered by any 7 day return policy. You may only return your handset to us under the Distance Selling Act, unused and as new in it original packaging within 7 days of purchase. The day of despatch is counted as day 1.
Faulty Handsets- 28 Day Replacements
If your phone should develop a fault outside the first 28 days, the
phone must be sent to the manufacturer for repair. The manufacturer will
then attempt to repair or replace the phone with exactly the same model.
This will only take place when the phone is faulty as per warranty terms
and conditions set out by the manufacturer. A list of repair centre’s
that offer on site repairs normally within 24/48 hours is available upon
request.
To return a faulty handset, please contact us on
returns@dvcomms.co.uk for a
Return Merchandise Authorisation, which should be written clearly on the
outside of the box. Please be aware that without this reference number
we will not be able to track the handset and when it arrives at our
office it may be rejected by our mailroom and returned to.
If you should return a phone to us we recommend you use ‘Royal Mail
Special Delivery’ as this will insure your product up to £1000 and
should cost no more than £7.
We regret that damaged handsets that have been used cannot be replaced
and you must refer to your manufacturer’s warranty.
All phones are covered by the 12 month manufacturer Warranty. If you
have a problem with your phone within this period you may take it to an
authorised service centre or ring the manufacturer for service or repair
(please ensure to take your receipt as proof of purchase).
Many manufacturers operate a pick and repair service which is free of
charge.
|
|
From a Landline |
From Your Handset |
|
Orange |
079 73 100 345 |
345 |
|
T-Mobile |
0845 412 5000 |
150 |
|
3 (Three) |
08707 330 337 |
337 |
|
O2 |
08705 860 860 |
100 |
|
Vodafone |
08700 700191 |
191 |
|
Virgin |
0845 6000 600 |
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